Privacy Policy

1. Introduction

Welcome to Didumue.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our professional carpet cleaning services.

By accessing or using our website, you consent to the practices described in this Privacy Policy. We advise you to read this document carefully to understand our policies and practices regarding your personal information.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Service Information: Details about your carpet cleaning needs, property information, and service history.
• Payment Information: Credit card details, banking information, and billing address (note that payment processing is handled by secure third-party payment processors).
• Communication Records: Records of your interactions with our customer service team, including call recordings, emails, and chat logs.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions, including:

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Pages visited, time spent on pages, page interaction information, and methods used to browse away from the page.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our carpet cleaning services
• Processing and fulfilling your service requests
• Communicating with you about appointments, services, promotions, and updates
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to enhance website functionality and user experience
• Protecting against fraudulent, unauthorized, or illegal activity
• Complying with legal obligations and enforcing our terms and conditions
• Personalizing your experience and delivering content relevant to your interests

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms.
• Legal Obligation: Processing necessary for compliance with a legal obligation to which we are subject.
• Consent: Processing based on your specific, informed, and unambiguous consent.

5. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery).
• Business Partners: Trusted partners who help us provide and improve our services.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for monetary consideration.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Staff training on data protection and security practices
• Secure network infrastructure with firewall protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal data in certain circumstances.
• Restriction: The right to request temporary or permanent limitation of processing.
• Data Portability: The right to request transfer of your data to another service provider.
• Objection: The right to object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide you with a better browsing experience. They allow us to recognize your device and store certain information about your preferences or past actions.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

10. Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.